General Settings

Gift Icon: In-app Notifications
We're starting to keep a public changelog, so you're always up-to-date with releases, happenings, improvements, and fixes made in Lodgeit. We base ...
Tue, 29 Sep, 2026 at 12:22 PM
Lodgeit Running Slow, Loading or Freezing
Please try the following steps: - Open go.lodgeit.net.au in your browser. - Press F12 to open Developer Tools and go to the Application tab. - On the ...
Tue, 29 Sep, 2026 at 5:24 PM
How To Verify Clients in Lodgeit
Lodgeit requires tax agents to keep a record of all client verification details as part of security and compliance measures. The client verification process...
Tue, 29 Sep, 2026 at 12:22 PM
Privacy Settings and Controls in Lodgeit
Lodgeit allows you to adjust privacy and access controls at the client level to protect sensitive information: Client Settings: Within each client’s profi...
Tue, 29 Sep, 2026 at 12:22 PM
Relationship: Add a "Director" / Entity
How to Add a Director in Lodgeit To add a Director to your company record in Lodgeit, follow these steps: 1. Use the Search Prompt via "Relationship&...
Tue, 29 Sep, 2026 at 12:22 PM
Who Can Access a Client?
To determine which Team/Member(s) have access to a specific client, follow these steps: Go to the “Clients” section in your Dashboard. Locate the ...
Thu, 6 Nov, 2025 at 1:57 PM
Clear Cache
 Reset/clear the settings following next instructions: Chrome 1. Please open the tax return page 2. Click F12 on the PC/notebook keyboard. 3. In t...
Fri, 18 Jul, 2025 at 10:50 AM
Remove Agent's "Contact Details" via Esignature Request
The Contact details via the footnote of the E-signature request is  coming from the Firm's "Settings" If you do not want this to be...
Tue, 29 Sep, 2026 at 12:22 PM
How to manually "Add Form" or create a tax form?
First, ensure that you have selected the correct client you are trying to create/add a new tax form.  In the example below, the name of client selected is ...
Tue, 29 Sep, 2026 at 12:22 PM
No Surname/Last Name
Prompt: Surname does not match ATO record. Illustration: The client has no "Surname" First Name: Maria Surname: not applicable Guidance: Mak...
Tue, 29 Sep, 2026 at 12:22 PM