Prompt: CMN.ATO.AS.EM59099
Guidance:
Check and update the "Branch code".
Branch number in the ATO portal and in Lodgeit should always be the same. If not, the user won't be able to lodge.
Note: Once a user changes a client's branch code, all previously lodged activity statements will remain in Lodgeit and new ones. Also, the future activity statements will be harvested with the new branch code.
If the issue persist, please reach out to the ATO call centre on 13 72 86 for further explanation. If it won't help - we will contact ATO tech team, note that it will take a week or two for them to answ