If the form shows as Lodged via ATO

Please kindly check if you can see the form is lodged on ATO portal, if yes, kindly mark the form as lodged in LodgeiT.

This error triggers when the ATO rejects the return due to a return already lodged for a particular year for the TFN. In this case, please check the ATO portal to see if a return for the same year was lodge.

Form is not "Lodged" via ATO

Please note that contacting the ATO directly is the quickest way to resolve these issues, as they can address them online. If this does not resolve the problem, please inform us, and we will reach out to the ATO technical team to investigate further. Kindly be aware that their response time may take up to a week.

Future Forms

For 'future forms', refer to ATO's instruction Here

Before that, make sure to "Unlock" the form first, scroll through the bottom page of the form.

Remove the ABN from client's "Settings"

Then re-open the form and make sure there is no ABN on form, then try to lodge again.

If you need to create an Amendment

Open the form you're and click 'Complete' in the bottom of page

After that please mark the form as lodged using options in the top right corner of the page.

Guide: How to "mark form as lodged"

Then you will be able to create the amendment. Once you click the 'Amend' button a new amendment will be created which you can fill and lodge.

Resolving ATO Form Cancellation Issues

If you've requested the ATO to cancel the initial submission, but the form still appears as 'not-lodged' or 'cancelled' due to ATO system delays, this may trigger an error.

In such cases, we recommend contacting the ATO directly by phone for further guidance. They may advise you to proceed by lodging an amendment, which often resolves the issue.

If lodging the amendment does not work, please inform us. We can then escalate the matter to the ATO technical team for investigation. However, please note that this process may take 2–4 weeks.

Other Related Guide:

FAQ: What will you do if you in case you have lodged a tax form with wrong taxable period?

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