Error: "Lodgement is missing on ATO"
Solution: Press "Refresh Status" button to update the form
- Please check the portal if this form has been recorded as "Lodged", if yes, kindly press "Mark as Processed" through the form.
- Check the ABN and TFN if correct?
- In such cases when form was lodged under invalid TFN, contact the exceptions area of the ATO (Phone Number: 1300 146 094, fast key code 103#) to resolve this situation.
Notification: "Amendment received before original return lodged" - Please contact ATO, describe them the case (lodgment under invalid TFN - then lodgment of amendment with valid TFN) and ask if they need any other details from agent to process the lodgment.
In case of a failure in ATO systems, forms get stuck in Lodging. In rare instances, techs have had to revert forms from Lodging to "To Lodge". In even more rare instances, a form will "Error" and be rejected by ATO systems.
Moreover, if there is a system issue, it tends to impact all users simultaneously across the platform.
"Not Lodged"
Another possible reason why the form is missing from the ATO portal, even though it shows as “Lodged” in LodgeiT, could be an issue with the form period.
In the ATO portal, the form may still be showing as “Not Lodged”. Although LodgeiT received a successful lodgement response and a lodgement receipt ID, it is possible that the ATO was unable to process the form due to non-standard period of form/ discrepancy in the period (ie, form's period was not set for the whole year).
Please ask the user to contact the ATO Contact Centre on 13 28 66, explain the issue, and ask for further instructions. The ATO may be able to correct the period online, or they may advise the user to resubmit the form using the correct period.
If the issue cannot be resolved after contacting the ATO, please let us know, and we can escalate the matter to the ATO technical team for further investigation.