Reset Two-Factor Authentication

Modified on: Tue, 19 Aug, 2025 at 10:46 AM

Team members with ‘Owner’ or ‘Admin’ access can reset Two-Factor Authentication for users who have lost access to their phone or authenticator.

Click here on how to see "Team" access

Reset Two-Factor/Login

Select Admin > 2FA Reset

Fill the required details:

Then, the 'Member' will be able to set up two-factor authentication next time they sign in.

Steps that 'Member" should follow:

1. Download the Authenticator app or SMS code

2. Scan the QR Code or check the SMS code

3. Enter the generated code

Note: There is limitation of 5 attempts to 2nd factor and the counter increases every time when user fills incorrect password or request for sms message. Once the limit is reached the account is locking for 10 minutes, after that user could try to sign in again.

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