If your returns are being marked as 'Paper' by the ATO despite being lodged through LodgeiT, this is not normal and likely indicates a technical or setup issue.


TABLE OF CONTENTS

Possible Causes

Lodgement Method Not Recognized as Electronic:
If LodgeiT or your agent is not correctly set up as a Standard Business Reporting (SBR) enabled software provider with the ATO, your electronic submission may not be recognized as such.
Guide: Connect LodgeiT to ATO

Submission Error or Glitch:
Occasional system errors can cause a return to be reverted to "To Lodge" or get stuck in a pending state, which may result in it being processed as paper if then manually handled.
Guide: Lodgment progress status

Incorrect Form Status:
If the return status in LodgeiT is not "Processing" or "Received" by the ATO, it may not have been properly transmitted. Returns marked as "Lodging" or "Missing" indicate issues that need to be resolved to ensure proper electronic lodgemen

Guide: Form Status (lodgement issue)


How to Prevent This Issue

Verify SBR Setup: 

Ensure LodgeiT is registered as your SBR-enabled software service provider with the ATO.

Guide: Software ID


Check Lodgement Status:

After lodging, confirm the return status in LodgeiT Form Dashboard is "Processing" or "Received" by the ATO. If it is "Lodging," "Missing," or "Error," take corrective action.


What to Do Next

  • Double-check your LodgeiT and ATO SBR setup before your next lodgement.
  • Monitor the status of your return immediately after lodging.
  • If the issue persists, escalate to LodgeiT support or the ATO with specific details, ie printscreen of the Form status.