Prompt: API day rate limit error calling GetOrganisations.
Guidance: It's related to Xero limitation, so unfortunately LodgeiT cannot change it. Once the daily limit has been reached, you will need to wait 24 hours for it to reset before refreshing again. In the meantime, we recommend keeping manual refreshes to a minimum throughout the day to avoid hitting the limit.
What caused the error
You hit a Xero daily rate limit while calling GetOrganisations. That endpoint is part of a broader sync process, so even one manual refresh can trigger multiple API calls behind the scenes. We’ve seen this same pattern from several customers, which is why we’re treating it as a priority.
What we’re building (and how it helps)
We’re actively developing a background sync service that will proactively pull changes from Xero into our system instead of relying on users to click “refresh.” With this improvement, users won’t need to manually refresh financials or workpapers — we’ll automatically pick up changes as they arrive in Xero, and API usage will be managed much more efficiently in the background.