Prompt: "This content is blocked. Contact the site owner to the the issue".
Case: Client can still download the tax return but can't sign.
Guidance: This is your client's side issue, advise them to try Incognito Mode, Clear Cache and Cookies and check if they are using a VPN.
The error "This content is blocked. Contact the site owner to fix the issue" is usually caused by browser-level restrictions, such as overly strict security extensions (like ad blockers or antivirus), corrupted browser settings, or CSP (Content Security Policy) restrictions blocking embedded content.
Common Causes:
- Browser Extensions: Extensions such as AVAST, ad blockers, or privacy tools are blocking the site's scripts.
- Chrome PDF Viewer Settings: When viewing PDFs, Chrome's native viewer might be configured to block the file.
- Content Security Policy (CSP): The site's security settings (or your network provider) are blocking unknown or external sites.
- Browser Cache/Data: Accumulated cache or outdated settings in Chrome/Edge.
- Geographic Restrictions/Security: The website or your ISP is blocking access based on location or security threats.
Suggested solutions to resolve the issue:
- Use Incognito/Private Mode: Open the link in an incognito window to rule out extension issues.
- Disable Extensions: Temporarily disable browser extensions, particularly ad blockers or antivirus, and reload.
- Change PDF Settings: Go to chrome://settings/content/pdfDocuments and ensure it is not set to a restrictive mode, or choose "Download PDFs".
- Clear Cache and Cookies: Clear your browser data to fix potential data corruption.
- Try a Different Browser: Use an alternative browser to determine if it's a browser-specific issue.
- Try a VPN: If it's a regional block, a VPN may bypass it